Views: 0 Author: Site Editor Publish Time: 2026-04-09 Origin: Site
The customer is a large overseas bus OEM in the automotive manufacturing industry. In its domestic market, the company is widely recognized as one of the major manufacturers behind a large share of bus wiper motor applications. As a high-end vehicle manufacturer, the customer maintains strict standards not only for product performance, but also for cost control, delivery speed, and long-term supply stability.
Our cooperation began at an industry trade show, where the customer learned that LICN also specializes in wiper motors and customized motor solutions. After the initial communication, the customer started with small-batch sample orders for testing and evaluation. As both sides continued to improve product matching and technical performance, the cooperation gradually developed from sample validation into large-volume mass production.
This project was launched as part of the customer’s bus wiper system upgrade program. The goal was to improve the torque performance, application reliability, and overall operating stability of the wiper motor under demanding vehicle conditions.
At the beginning of the project, the customer was already very satisfied with the motor’s dimensions, structural compatibility, and basic operating performance. However, because the customer serves a high-end market, its technical expectations went far beyond standard industry specifications.
The customer’s biggest concern was torque. Our initial production followed conventional parameters, but the customer required a significantly higher torque output to meet the performance standards of its end market. At the same time, because the customer’s order volume was large, cost control was also a major concern. In addition, as an overseas OEM, the customer expected shortened lead times despite long shipping cycles, which meant we needed to maintain a certain level of component inventory to support stable and timely delivery.
The key challenge of this project was to increase torque without changing the motor speed.
Under the condition that power and other core parameters were already satisfactory, the customer set an extremely high requirement for torque. The final target was approximately 1.5 times the torque of a conventional product. Achieving this while maintaining the same speed placed very high demands on the coordination of internal components, material selection, assembly precision, and overall engineering capability.
For our engineering team, this was not a simple parameter adjustment. Increasing torque while keeping speed unchanged required careful redesign and precise matching among multiple components inside the motor. Every part had to work together at a higher technical standard. After repeated engineering discussions, testing, and optimization, we successfully achieved the customer’s torque target while keeping the original speed unchanged. The final result fully met the customer’s expectations.
This project involved more than just torque improvement. The customer also had clear requirements in terms of connector matching, coding accuracy, environmental resistance, cost efficiency, and supply responsiveness.
Because the customer had strict requirements for system compatibility, we provided a highly customized adaptation solution. Under the customer’s request, each product was matched with its own dedicated connector, and the coding was fully aligned accordingly. This one-to-one matching approach helped improve installation accuracy, product traceability, and assembly efficiency on the customer’s production line.
Wiper motors are especially important in bad weather, because the harsher the environment, the more critical the wiper system becomes. For this reason, the customer also placed importance on environmental adaptability, especially dust protection. We worked closely with the customer to improve the product’s resistance to harsh operating conditions and to support the required dust-proof performance as much as possible.
The customer’s demand volume was high, so cost control was a critical part of the cooperation. Even while delivering improved motor performance, we focused on optimizing the product structure and production plan to help the customer save costs wherever possible. Our goal was to maximize the product’s value while fully meeting the required technical standards. This allowed the customer to achieve both performance improvement and better overall purchasing efficiency.
Because the customer is located overseas, transportation time is always part of the total delivery cycle. The customer therefore placed strong pressure on delivery compression and expected us to respond quickly to production schedules. To support this requirement, we maintained a reasonable stock level for key components, allowing us to shorten response time and improve delivery reliability for batch orders.
To ensure the project moved smoothly from concept to mass production, we followed a clear and practical development process.
Once the customer presented its specific requirements, our first step was to communicate internally with the engineering team and carefully evaluate feasibility. We focused on whether the product could be developed successfully under the target performance, structural, and application conditions.
After confirming technical feasibility, we developed a practical solution to meet the customer’s requirements. This included torque optimization, internal component matching, connector adaptation, and production planning. Every part of the solution was designed to align with the customer’s actual application needs.
We used a dynamometer to test the motor directly and generate performance curves as well as data tables. These test results allowed us to confirm whether the product could meet the customer’s required standards. We then shared the data with the customer for review and feedback. If the customer wanted to conduct independent testing, we also shipped samples directly for their own validation process.
After sample testing and acceptance were completed, the project moved into mass production. At this stage, we continued to optimize the product and production process to improve consistency, efficiency, and supply stability. This helped ensure that the product could perform reliably not only in testing, but also in long-term volume delivery.
The project delivered strong results in performance, customer satisfaction, and long-term business value.
The most significant result was the successful torque upgrade. Compared with the original product level, the final wiper motor achieved a major increase in torque while maintaining the required speed. This improved the overall performance of the bus wiper system and strengthened reliability in demanding working conditions.
The customer was highly satisfied with the final product performance. According to their feedback, the torque improvement brought clear value to their upgraded wiper system, and their own end customers were also very satisfied with the final performance.
Although improving performance also increased our cost to some extent, the upgraded product brought greater recognition from the customer and led to more repeat orders. This project proved that when a supplier is willing to invest in better engineering and real problem-solving, the result is not only a successful product, but also stronger and more sustainable business cooperation.
One comment from the customer left a particularly deep impression on us:
“You have magic. Whenever we raise a requirement, you always find a way to make it happen.”
For us, this was the best possible recognition of our team’s technical support, responsiveness, and commitment to customer success.
This case shows that for high-level bus OEMs, a wiper motor is not just a standard component. It must deliver the right size, reliable compatibility, stronger torque, environmental adaptability, cost efficiency, and stable supply support at the same time.
At LICN, we believe that real value comes from understanding customer needs in depth, turning technical challenges into practical solutions, and supporting customers from sample development to large-scale production. This project is a strong example of how we help OEM customers achieve better product performance and stronger market competitiveness through customized motor solutions.
Looking for a customized wiper motor solution for buses, commercial vehicles, or special-purpose applications?
LICN is ready to support your project with tailored engineering, reliable performance, cost-conscious production, and dependable delivery. Contact us to discuss your requirements and discover how we can help upgrade your wiper system with the right motor solution.
